IT Service Management (ITSM)
Providing incident and problem management support solutions to maximize the benefits of IT systems at scale with reduced customer frustration.
IT Service Management (ITSM)
CPT’s ITSM solutions are forged through 24/7/365 support of multiple government networks. Superior delivery of IT services and customer support is essential to keeping mission critical systems running and allowing IT system users to focus on their mission vs. IT troubleshooting distractions.
CPT provides ITSM and Help Desk expertise to support troubleshooting and integration requirements around the clock. To maximize value to the system users CPT ITSM experts, focus on providing detailed and relevant self-help tutorials, reducing call volumes through well documented instructions, and automating common requests to facilitate a streamlined workflow.
The result of our efforts has been customer praise for our autonomous troubleshooting solutions and timely restoration of customer related issues and outages.
CPT’s ITSM Services Include:
- ITSM Software selection and instantiation
- Tier 1-3 Help Desk Support
- Help Desk Workflow Automation
- ITSM software integration and service support